Insurance Agent Vs. AI: What You Need To Know

Artificial Intelligence (AI) for the masses came online in December. It’s called ChatGPT. You can communicate with it at openai.com. It gives impressive answers to hard questions in seconds. Many think it will put Google search out of business. Maybe put schools out...

This Agent Nailed It

I love hearing agent feedback about episodes of The Adaptive Agency. An agent in Florida recently shared generous feedback about a previous article:  A Hidden Christmas Gem For Leaders. So I asked her what she’d like me to cover in a future episode. Here’s what she...

Six Ways To Get Your Time Back

Today’s episode could launch a massive life upgrade for you. Here’s why: If you’re like most people, you’re stuck in a hamster wheel of low-value activity. And it’s driving you crazy. Things like: urgent task whack-a-mole firefighting low-yield meetings constant email...

9 Ways To Make Customer Conversations Awesome

When I was an engineer, I won sales where the sales team couldn’t. Customers felt like I understood them and their ideal outcomes, which was true. These 9 ideas have helped me drive high-value sales, in addition to: building trust maximizing customer lifetime...

How Low-Trust Bosses Hurt Business

I have a lot of amazing employees. I mean really amazing. I’m talking about “get out of their way and let them do great stuff,” amazing. Many of them came from places where they were treated like sub-humans. Genevieve is one of them.   Story Time Genevieve was...

How To Start Playing The Long-Term Game

As a business owner, you can play the short-term game or the long-term game. Say you’re going to be in business for 25 years. You can play 25 short-term games or 1 long-term game that builds for 25 years. They’re polar opposites. At the end of a short-term game, you...