Protect More People.

Pivot your business.

Find out why your book has everything you need to achieve Sustainable Growth for your insurance agency. 

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What Does The Future Of Your Insurance Agency Look Like?

Are you stuck in New Customer Acquisition mode, always depending on short-term transactions? The successful insurance agency of the next decade and beyond focuses on connecting deeply with clientele and pivoting to Sustainable Growth.

Client Focus will help you develop a custom strategy for your agency's long-term sustainable growth.

Customized Review Appointment Programs

Many different factors go into creating a successful review appointment program. Client Focus takes the time to understand your business to create a custom review appointment program explicitly designed to meet the needs of your agency. We then manage your review appointment program for you and help you drive the long-term wealth and freedom that only come from serving your clients. The first step is a no-obligation strategy call.

Virtual Team Member

Your Client Focus consultant will help you build and sustain a high-value review appointment program. Beyond just making phone calls, our consultants will work closely with you and your team to optimize every meeting with a client including tips on how to get great referrals, how to improve your customer experience, or how to build an agency focused on long-term growth. Your Client Focus consultant is more than just an appointment setter, they are a critical Virtual Team Member within your office.

Our Values

At Client Focus, eight core values are the foundation of everything we do for our employees, our customers, and our company. These values make us strive to go above and beyond to be our best, help our customers succeed, and grow our company. This motivation makes Client Focus, unlike any other partner you have ever had.

Outcomes

Results matter most; merely working hard is insufficient and sometimes unnecessary.

Growth

Success is when our employees, our customers, and our company all grow and thrive.

Change

We reward and promote people who challenge the status quo and achieve excellence.

Freedom

People are amazing, except when you try to control them.

Love

We care deeply about our co-workers, our customers, and our community.

Customers

We understand and deliver on our customer’s definition of success.

Stewardship

We treat our customer’s business like our own.

Team

We are working together to accomplish something great.

Are your ready to Pivot Your Agency?

Successful Agents

Testimonials

“I’ve been working with Client Focus for 3 years now. In my 12 years as an agent, I’ve tried everything to schedule appointments and this has worked better than anything else. Meeting with current customers is crucial to our success and protecting each customer based on their situation. There is no doubt without the volume of appointments we would not meet our goals in all the product lines we offer.” Bryan Jackson

“Client focus has been the driving force for our office in setting kept appointments and has proven to help us retain business even in light of a recent period of rate increases. Our consultant has an incredible knack for talking to our clients and putting them at ease. They are prepared to visit with us about what’s important to them, and we have not had one person complain about your contacts.” Laurie Brazier

“After speaking with a few other agents who were using Client Focus, I decided to give them a try.  I couldn’t be more pleased with that decision.  I am very impressed with their accessibility,  their customer service, and the results I am getting from their service.   Our “show up” rate is over 90% and not only are we writing more Financial Services than we had before Client Focus, but I am also retaining more clients.” Jason E. Wade

Our Recent Videos

The Future of Agency

All insurance agencies have client relationships that can be mapped on a spectrum somewhere between transactional and connection based. When a new agency starts, they tend to be in customer acquisition mode. As agencies mature though, they tend to move toward a more sustainable growth model that reduces churn and creates more repeat business, more referral business, and more a high margin business.

Connections Beat Transactions

Our core service is helping insurance agents better leverage the relationships they have with their clientele and we can break those relationships down into two categories, transactions, and connections. If you're serious about starting to pivot your company, just remember connections beat transactions every time.

Sustainable Growth vs. Customer Acquisition

So many insurance agencies are stuck in customer acquisition mode. It's a normal place to start out. It's a rough place to stay for the long term. I'm talking about spending all of your time prospecting to try to sell commodity products. It's much better to move toward a sustainable growth model where we're putting consistent effort into developing much deeper connections with our clients.

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