The Adaptive Agency

This Agent Nailed It

I love hearing agent feedback about episodes of The Adaptive Agency. An agent in Florida recently shared generous feedback about a previous article:  A Hidden Christmas Gem For Leaders. So I asked her what she’d like me to cover in a future episode. Here’s what she...

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Six Ways To Get Your Time Back

Today’s episode could launch a massive life upgrade for you. Here’s why: If you’re like most people, you’re stuck in a hamster wheel of low-value activity. And it’s driving you crazy. Things like: urgent task whack-a-mole firefighting low-yield meetings constant email...

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9 Ways To Make Customer Conversations Awesome

When I was an engineer, I won sales where the sales team couldn't. Customers felt like I understood them and their ideal outcomes, which was true. These 9 ideas have helped me drive high-value sales, in addition to: building trust maximizing customer lifetime value...

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How Low-Trust Bosses Hurt Business

I have a lot of amazing employees. I mean really amazing. I’m talking about “get out of their way and let them do great stuff,” amazing. Many of them came from places where they were treated like sub-humans. Genevieve is one of them.   Story Time Genevieve was...

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