The Adaptive Agency

Creating Value Vs. Transmitting Value

You can create value. Or you can transmit value. These are the two ways to give value to customers. Which one you emphasize will determine the quality and duration of customer relationships. Transmitting value is pretty straightforward: A customer...

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Expert Delegation In 3 Questions

Delegation unlocks unlimited potential. I’ve not found a limit to the leverage you can generate through dedicated delegation. Sadly, delegating is neither well understood nor purposefully practiced. These three questions will avail avenues of...

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Would You Give Sara A Raise?

Every responsible business owner wants to reduce costs. But there are obvious costs—the kind that stares back at you from a ledger, and there are hidden costs. Hidden costs are usually **much** bigger but tend to go unnoticed because of their low...

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Your Competitive Superpower

If you want explosive business growth, you have to compete aggressively. With yourself. Not with your competitors. Chasing competitors is the worst business strategy ever. Today I’ll walk you through this mindset shift. And you can download our...

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