The Adaptive Agency

Imagine two agency owners: Lacey and Frank. Both are trying to grow their agencies and need people. But they go about it differently. Let’s take a look.   Agency 1 (“Lacey”) Focuses On Talent Lacey isn’t content to fill seats. She wants a...

Employee turnover is the worst: you lose someone good, AND you have to try to find someone new, AND you have to train them, AND you have to hope they work out. Even worse, you lost that employee's future potential forever. When I came to Client...

I have a lot of amazing employees. I mean really amazing. I’m talking about “get out of their way and let them do great stuff,” amazing. Many of them came from places where they were treated like sub-humans. Genevieve is one of them.   Story...

Here’s a conversation I’ve had more than a few times with agents from different parts of the country: Agent: “I’ve hired for this position 3 times this year. Everyone leaves after a few months.” Me: “What are you paying, and what did they leave...

What I’m going to share today is the biggest advantage a company can have. It’s tectonic. It will take you from a good business to an amazing business. Most businesses will never get this. If you do, you’ll win hands down. Here it is: Great talent...

Once when I was working for a defense contractor, I saw a process that blew my mind. It involved 4 teams. Team 1 loaded a database. Team 2 pulled out the data, loaded it to a spreadsheet and modified it. Team 3 got the spreadsheet, modified the...