Help Your People Focus

Feb 20, 2024 | Culture, Talent

Your business has one job: deliver value to customers. Everything else is subordinate to this. No value, no customers, no business. Yet employees in most companies are not aligned with this reality. Having an entire workforce that’s disconnected from the prime...

Don’t Let “The Customer Comes First” Backfire

Nov 10, 2023 | Culture, Talent

One of the most common phrases we hear businesses repeat is the timeless adage, “The customer comes first!” And it’s true, in the sense that you need to put your customers’ well-being before your own. Because if you lose your customers, you lose your business. That...

Ditch Labor; Go For Talent

May 26, 2023 | Talent

Imagine two agency owners: Lacey and Frank. Both are trying to grow their agencies and need people. But they go about it differently. Let’s take a look.   Agency 1 (“Lacey”) Focuses On Talent Lacey isn’t content to fill seats. She wants a motivated, growing team....

My Employee Growth Model

Mar 10, 2023 | Talent

Employee turnover is the worst: you lose someone good, AND you have to try to find someone new, AND you have to train them, AND you have to hope they work out. Even worse, you lost that employee’s future potential forever. When I came to Client Focus, I wanted...

How Low-Trust Bosses Hurt Business

Jan 13, 2023 | Talent

I have a lot of amazing employees. I mean really amazing. I’m talking about “get out of their way and let them do great stuff,” amazing. Many of them came from places where they were treated like sub-humans. Genevieve is one of them.   Story Time Genevieve was...

How Much Should I Pay A New Employee?

Aug 6, 2022 | Talent

Here’s a conversation I’ve had more than a few times with agents from different parts of the country: Agent: “I’ve hired for this position 3 times this year. Everyone leaves after a few months.” Me: “What are you paying, and what did they leave for?” Agent: “I’m...