So you spend a lot of time talking to customers. What percent of that time goes to customers who need you a lot because they have billing issues? They have lots of claims on minimum value policies with no real hope that they’re going to take advantage of the...
If you’re meeting with clients and you feel like they’re just not fully engaging with you, like you’re just not getting the response that you want, then there’s a great lesson you can learn from a mentor of mine named Chris Rafter who taught...
So about three years ago when Client Focus had been in business for about a dozen years with a strong reputation and valuable service, Greg and I sat down and said, how can we provide a lot more value and have more impact with our customers and also drive a lot more...
