Aug 27, 2022 | Uncategorized
Our business used to be a leaky bucket. We put sales revenue in the top, but the bucket never filled. Too many holes. So we got smart and plugged the holes. Here are some of the biggest leaks in most businesses’ buckets. #1: Customer Churn Costs Do you know how...
Aug 20, 2022 | Uncategorized
Everybody gets that relationships trump transactions. But what is it about a relationship that makes customers keep coming back? You might think it’s customer service. Sure, that’s important, but it’s a given. You can’t be a serious business...
Aug 13, 2022 | Uncategorized
Here’s something that we all know as consumers but forget as salespeople: When we feel like someone is trying to sell us something, our shields go up. We know this, but we do it anyway when we’re selling. Why? Because we want the sale of course. But that’s...
Aug 6, 2022 | Uncategorized
I routinely won 6-and-7-figure deals when I was in the tech industry. That wouldn’t be super impressive, except for 2 things: I was typically the highest bidder (or at least one of the highest bidders). I was an engineer, not a salesperson. My secret? I never...
Jun 14, 2022 | Uncategorized
Things come up when you are running a business. Staffing issues, vacation, day-to-day stuff, there are dozens of reasons why your calendar can get quickly filled up. It can sometimes be hard to find time to keep a full-throttle review appointment program going. One of...
Apr 1, 2020 | Uncategorized
https://youtu.be/YO3D8s9TCnw A lot of agents have been asking us, what’s the best way to approach customer engagement during COVID-19? First, this is a critical time for you to be reaching out to customers. Customers are dealing with an insane amount of...
