Customer Engagement During COVID-19

A lot of agents have been asking us, what’s the best way to approach customer engagement during COVID-19? First, this is a critical time for you to be reaching out to customers. Customers are dealing with an insane amount of uncertainty and insurance agents like...

Agency Growth Hack: People vs. Work

If you think of your agency as something like a professional services firm for a moment, then there’s something that’s a really critical strategic mistake that almost all small businesses make when they’re in the professional services realm. That is...

Agency Growth Hack: Empathy

Now that you have figured out that you need to get your employees aligned with where you’re trying to go and why you have to align your company with your emplyees, that you’re providing what makes this a meaningful opportunity for them, then the most...