Customer Engagement During COVID-19

https://youtu.be/YO3D8s9TCnw A lot of agents have been asking us, what’s the best way to approach customer engagement during COVID-19? First, this is a critical time for you to be reaching out to customers. Customers are dealing with an insane amount of...

Agency Growth Hack: People vs. Work

https://youtu.be/MmmZ4-Ka5mY If you think of your agency as something like a professional services firm for a moment, then there’s something that’s a really critical strategic mistake that almost all small businesses make when they’re in the...

Agency Growth Hack: Accountability Realms

In hiring and developing a high-performance work team, you need to understand the realms of accountability that employees fit into. The first one is what we call the “supposed to” realm. These are employees who really want to know what their checklist is...